1. Order Processing

All orders are processed within 24-48 hours of confirmation, excluding Sundays and public holidays. Once your order is placed, you will receive a confirmation call or SMS from our team to verify your details before dispatch.

2. Delivery Timeframe

Orders are typically delivered within 3-5 business days depending on your location:

• Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.): 2-4 business days
• Other cities and towns: 4-6 business days
• Remote or rural areas: may take an additional 1-2 business days

Delivery times may vary during sale periods, public holidays, or due to unforeseen courier delays.

3. Shipping Charges

We offer free delivery on all orders above Rs. 2,000. For orders below this amount, a standard shipping fee will be calculated and displayed at checkout before you confirm your order.

4. Cash on Delivery (COD)

We offer Cash on Delivery on all orders across Pakistan. You can pay in cash to our courier partner at the time of delivery. Please ensure someone is available at the provided address to receive and pay for the order.

5. Order Tracking

Once your order has been dispatched, you will receive tracking details via SMS or a call from our team. You can also check the status of your order anytime by visiting the Orders section of your account or by contacting our customer support.

6. Packaging

All Ogra Organic products are carefully sealed and packed to ensure they reach you safely and in original condition. If your package arrives damaged or tampered with, please contact us immediately with photos of the packaging and product.

7. Failed or Delayed Deliveries

If a delivery attempt is unsuccessful because the customer is unavailable or unreachable, our courier partner will attempt to contact you to reschedule. Orders that cannot be delivered after multiple attempts may be returned to us, and our support team will get in touch to arrange redelivery.

8. Order Changes & Cancellations

If you need to change your delivery address or cancel your order, please contact our customer support team as soon as possible. Once an order has been dispatched, changes or cancellations may no longer be possible.

9. Need Help?

If you have any questions about your shipment or this policy, our support team is available 24/7. Please reach out via our Contact Us page and we'll be happy to assist you.