Welcome to Ogra Organic. These Terms of Service ("Terms") govern your access to and use of our website, and the purchase of any products through it. By visiting our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General Conditions

By using this website, you confirm that you are at least 18 years of age, or are accessing the site under the supervision of a parent or guardian. We reserve the right to refuse service to anyone, at any time, for any reason.

2. Products & Descriptions

We make every effort to display our products, ingredients, and descriptions as accurately as possible. However, we do not guarantee that product descriptions, images, or other content on the website are error-free, complete, or current. Our products are natural herbal supplements intended to support general wellness and are not a substitute for professional medical advice, diagnosis, or treatment.

If you have a pre-existing medical condition, are pregnant, nursing, or taking medication, please consult your doctor before using any of our products.

3. Pricing & Availability

All prices listed on our website are in Pakistani Rupees (PKR) and are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time without notice. We are not liable for any price changes, modifications, or discontinuation of products.

4. Orders & Payment

By placing an order through our website, you are making an offer to purchase the selected product(s). We reserve the right to accept or decline any order at our discretion, including in cases of suspected fraud, unauthorized transactions, or errors in pricing or product information. We currently accept Cash on Delivery (COD) as our primary payment method, unless otherwise stated.

5. Shipping & Delivery

Orders are delivered as per the timelines and terms outlined in our Shipping Policy. Delivery times are estimates and may vary due to courier delays, weather conditions, or circumstances beyond our control.

6. Returns & Refunds

Returns, replacements, and refunds are handled according to our Return Policy. Please review that policy for full details on eligibility and the return process.

7. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and product packaging designs, is the property of Ogra Organic and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written consent.

9. Prohibited Uses

You agree not to use our website for any unlawful purpose, to violate any applicable laws, to infringe upon the rights of others, to transmit harmful code, or to interfere with the security or proper functioning of the website.

10. Limitation of Liability

Ogra Organic shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of data, loss of profits, or any health-related outcomes resulting from misuse of our products or failure to follow usage instructions. Our products should be used as directed and are not intended to diagnose, treat, cure, or prevent any disease.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Ogra Organic. We are not responsible for the content, privacy policies, or practices of any third-party websites.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of our website after any changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Pakistan.

14. Contact Us

If you have any questions about these Terms of Service, please reach out to our support team through our Contact Us page. We're available 24/7 to assist you.